Harassment by Tax Authorities
Unannounced raids, threatening communications, coercive payment demands, and any form of intimidation by FBR or provincial tax authority officials.
Complaints & Taxpayer Support
Your Rights as a Taxpayer Are Not Negotiable.
TPAP provides a confidential channel for taxpayers to report grievances, seek guidance, and help identify systemic issues that require reform.
Pakistan's taxpayers deal with some of the most burdensome compliance environments in Asia, and yet, when things go wrong, most have nowhere to turn.
Filing a complaint with TPAP is not just about your individual case. Every complaint you share helps us identify systemic patterns, build evidence-based policy cases, and advocate for reforms that protect every taxpayer in Pakistan.
Know Your Rights
Every taxpayer deserves fair and respectful treatment.
TPAP helps taxpayers understand their rights, document concerns, navigate available remedies, and raise recurring policy issues with the relevant institutions.
01
Be treated with fairness, dignity, and respect by tax authorities
02
Receive clear, timely, and accurate information about tax obligations
03
Appeal tax assessments, demand notices, and enforcement actions
04
Receive refunds within legally stipulated timeframes
05
Conduct business without harassment, arbitrary raids, or coercive pressure
06
Have confidential financial information protected
07
Access legal representation in proceedings
08
Be presumed compliant unless evidence suggests otherwise
How TPAP Can Help
Support for individual concerns and wider reform.
Complaints help TPAP recognise patterns, guide taxpayers towards available remedies, and build evidence for policy advocacy.
Delayed or Rejected Refunds
Income tax or sales tax refunds that have been unreasonably delayed, improperly rejected, or subjected to arbitrary conditions.
Unfair or Incorrect Assessments
Tax demands issued without proper basis, inflated assessments, or notices that misapply the law to your specific situation.
Excessive Compliance Burden
Cases where the volume, complexity, or cost of compliance requirements is disproportionate, particularly for small businesses and individual taxpayers.
Regulatory Barriers to Business
Licensing, registration, or operational requirements imposed by tax authorities that unreasonably obstruct legitimate business activity.
Corruption and Bribery
Any instance where a tax official requests or demands informal payments in exchange for fair treatment, processing, or compliance clearance.
How TPAP Assists Taxpayers
Guidance, documentation, escalation, and advocacy.
01
Documenting and recording your grievance formally
02
Providing guidance on relevant legal provisions and appeal processes
03
Escalating systemic issues to FBR, parliamentary committees, or public forums
04
Preparing and submitting policy briefs based on complaint patterns
05
Connecting members with qualified tax lawyers and consultants in our network
06
Advocating publicly on your behalf where appropriate and with your consent
Complaint Submission Process
What happens after you share a concern.
01
Complete the TPAP Complaint Form, available online or at any TPAP regional office.
02
Provide all relevant documentation, including notices, correspondence, assessment orders, or supporting evidence.
03
TPAP's support team reviews and acknowledges your submission within 48 business hours.
04
Your case is assessed by TPAP's policy and legal team. Where appropriate, you are connected with professional support.
05
Systemic issues are aggregated into TPAP's advocacy database and used to inform policy submissions and public campaigns.
After Submission
What Happens After Submission
Individual complaints receive guidance on legal rights, available remedies, and practical next steps. Where issues fall within TPAP's direct advocacy scope, they are escalated formally. Systemic complaints are compiled into policy briefs and submitted to relevant authorities and parliamentary committees.
Privacy Commitment
Confidentiality Statement
TPAP treats every complaint with strict confidentiality. Personal and business information will not be shared with any third party, including government or tax authorities, without explicit written consent. Complaint data used in policy research is always anonymised and aggregated.
Submit a Complaint
Share your concern confidentially.
Provide clear details and supporting context where possible. TPAP handles complaint information confidentially and will review your submission through its support process.
All submissions are handled with strict confidentiality and will not be shared with tax authorities without your explicit written consent.